JOB OFFER
Technical Support Engineer
Full-time
As a Technical Support Engineer at SEADEV Studios, you are the first point of contact for our clients and keep their systems running smoothly.
What you bring
- Completed IT education or comparable hands-on experience
- Experience in technical support or system administration
- Structured troubleshooting and a solution-oriented way of working
- Strong communication skills and enjoyment of client contact
- Basic knowledge of Linux, networking, and web technologies
- Very good German and good English skills
What impresses us
- Experience with ticketing systems such as iTop, Jira, etc.
- Knowledge of monitoring tools such as Grafana or Prometheus
- Experience with Docker and Kubernetes
- Basic knowledge of SQL and log file analysis
- Scripting skills (Bash, Python) to automate recurring tasks
- Interest in operating AI applications
Your working area
- First point of contact for technical requests from our clients
- Analyzing, reproducing, and documenting issues
- Close coordination with the development team on escalations
- Monitoring our systems and resolving incidents proactively
- Maintaining the knowledge base and writing how-to guides
- Onboarding and training of clients
INTERESTED?